Bike Fitting IN Surrey

A question I am often asked, "is it worth having a 'Bike Fit'?"; well let's see....

I've been in the cycle industry for over thirty nine years, during that time I've set up the cycling positions for literally thousands of riders. So if I've been doing it for so long has what we now call 'Bike Fit' changed? Well yes and no, we haven't invented a new cycling position and we haven't evolved that much physically as humans in the that time. The four key contact points of 'saddle height' and 'setback' then the 'reach' and 'drop' to bars are as similar now as they were back then. 

Here in 2025 we now have items to optimise the set up more so than we did in the past, footbeds, forefoot shims and a larger variety of saddles to name just three, as well as ways to take more accurate measurements, of your feet and saddle sit bones for example. That said, in many ways I am personally still relatively old school in how I bike fit, so much of it seen with an experienced eye, it's just that over the years as items have gradually been introduced to help get each fit more accurate than in the past I have embraced these evolutions that I feel have added to the quality and accuracy of the fitting, but yes as far as I am concerned there really no substitute to being fitted by a someone with experience over someone who has just done a two day bike fit course with a seductive title. 

One item that has proved of value is a modern Bike fitting jig, allowing us to fine tune the four key contact points, so you then know what you need to replicate on your either your 'current' or a potential 'new' bike that you may be considering. Regarding the latter bike manufacturers normally list the relevant 'fit' data which can be replicated on the jig, so we are able to compare the bike fit of the various bikes you maybe considering; impressive as well being extremely useful, helping many with their choice of new bike. At C & N we actually have a purpose built 'Bike Fitting' suite where we can interview each rider covering cycle history, future goals and aspirations, any cycling limitations we need to make allowances for, a bad back, neck, knees or feet issues for example. 

We take accurate physical measurements including, height, inseam, shoulder width plus a detailed analysis of each foot, arch height included, which we can then potentially match to either a Sidas 3FEET® SLIM 'Low', 'Medium' or 'High' arch support insole, or best of all some Sidas custom made footbeds, these are literally moulded to each foot for complete accuracy. All offer a great improvement over those originally fitted, which are often of low quality so even just upgrading the footbeds can both 'improve' as well as 'extend' life to an older pair of shoes. The result is a far more accurate and secure connection which greatly helps with pedalling efficiency. Think of it in simple terms, your feet are what's at the end of your levers, the more accurate the connection the more efficient it is and the more comfortable it should be. In addition we optimise cleat positioning 'fore and aft', 'width/Q factor' and 'angulation'. 

We then obtain an assessment of flexibility, range of motion, stability and asymmetry; all this before the we even start to take your personal 'on the bike' measurements. 

After the assessment, either on your own bike on our home trainer or using our custom made jig we are able study then adjust your set up; pedaling action, ankling, tracking and unique style, all play a part in the set up. We can clearly see your leg angle together with forward and aft positions over the bottom bracket, the latter often referred to as 'K.O.P.S'- (knee over pedal spindle) as well 'BMR' (Body mass representation), both of which we elaborate on and explain in a plain, simple and clear manner during the 'fitting', we even reference why many refer to this as 'the myth of K.O.P.S'! Two riders with exactly the same inseam and foot size may use a different ankling technique throughout the pedal revolution, both may differ but both may still be correct and need a different saddle height to achieve the correct leg angle as a result, so we need to allow for that. 

This is exactly where an experienced 'Bike Fit' specialists will be of value, as they need to find out what is influencing the rider's ankling, it may be their previous set up was wrong and they had been using that ankling style to compensate, as such this style will change with the correct set up, yet what the fitter may initially see is the rider out of habit still using this same compensatory style, so the fitter will need to factor that in when doing their analysis. A rider with developed quadriceps and slim calves versus someone of identical leg length but with large calves and less developed quadriceps will often ankle very differently to maximize their muscle groups respectively. Many take up cycling with a back ground in other sports and are as such novices to cycling, they often get on a bike and their muscle memory is such that it initially influences their pedalling action and ankling, in all the cases above an experienced fitter will make the necessary allowances that may be very specific to each rider.

'Bike Fit' naturally allows for each individuals goals and the bike used to achieve them, a road race bike will have a completely different fit to a low pro TT bike for example even though both are set up as race bikes, a Sportive bike may differ slightly from an Audax bike, potentially the set up of these two categories is close enough to be the same, although there are subtle differences which may, or may not result in a slightly different 'Bike Fit', these subtle position differences will be taken into consideration during the assessment. An Experienced fitter should make the whole process informative and educational, showing each rider how to evolve their position as they evolve as a rider. It's actually a very enjoyable and interesting process to go through, but the way we do it's also reassuringly very logical and easy to understand.

The correct choice of saddle is vital. We measure your 'sit bones' to determine what saddle width is required, in addition saddles come in different shapes, padding and many have centre channel cutaway, all combine and optimised around your riding position. The correct saddle width, length and posture rating and if needed a centre channel will only be right when your fit is right.

In conclusion is 'Bike Fit' worth it, in short if done properly yes, very. After all it’s folly to invest hundreds if not thousands of pounds on a bike if it then isn't set up to fit you correctly. Many will quite rightly take great care to get the correct style of bike, in the correct size (although often a bike fit can help with that as well), with all the correct clothing, shoes and kit, yet with all these important factors in place then not have the correct set up on the bike, so they have to try harder than they need do and often get aches and pains they don’t need to have as a result. 

There are now quite a few places where you can get fitted, most will have a variety of fit levels from basic through to something more in depth, they should list what they offer for each and I'd definitely recommend doing some research prior to booking. In addition you will often see differences in how the fit is presented and of course the pricing to reflect what is offered. Some will use more technology than others, perhaps 'video motion capture with visual overlay' for example, expect to pay a premium for that, others like myself will be more traditional and we see what we need to see with our own eyes in preference to viewing the rider on a monitor, yet the conclusion and set up should not differ. Yes your motivation would normally be to obtain the correct set up, but also be honest with yourself with what you'd like by way of the fitting experience.

'Bike Fitting Surrey'. Levels of fitting, prices and booking: I am personally employed by C and N Cycles Redhill, we offer a variety of different bike fit packages, from £45.00 for just a 'shoe and cleat set up' through to £195.00 for a Tri Fit, 'click for details'. We also offer discounts for items bought at the same time as the fitting, Sidas custom made footbeds for £100.00 instead £120.00, or a second pair of shoes set up for £20.00 instead of £45.00 for example.

For a comprehensive list of pricing and what we offer 'click for link to the store booking enquiry form', where you can also view available dates and even book online, when completed we will reply direct from the store, alternatively if you have any queries by all means email me personally at plsmith.co.uk@gmail.com.

My personal customer feedback :  

Mostly copied and pasted from email responses after a fitting, please note where someone has referenced I have helped with any medical issues that is in effect simply because their issues were driven by the incorrect bike fit. I am not in anyway medically trained and understandably it would be wrong if I even remotely pretended to be, as such all my recommendations, changes and potential evolutions are purely based on optimising their bike fit. 

Nicola Blake: Liv Avail advanced pro: Bike fit was exceptional, Paul took the time to explain every step and gave me the opportunity to ask questions. Made me aware of upgrades I could consider in the future. Service at the store has been fantastic on the times I have been there. Exceptional customer service and go over and above to help.

Joe H Dolan GXC Large (56cm). Second time going to C & N for a bike fitting. Fantastic service at a competitive price. Would recommend

Paul M Trek Emonda SL6 Pro: Hi Paul. Thanks again for the bike fit which I enjoyed and was really useful. I got about 30 pbs on my first proper ride after it and just did the Gent Wevelgem sportive this weekend and was 20 mins faster over 125k than last year!

Phil L. Giant Deft Advanced Pro: Paul was great with amazing attention to detail. Very informative and took a real interest in ensuring the best fit. Many thanks!

Andrew W, Giant TCR M/L: I enjoyed a very informative and professional bike fit. Although, in the end the adjustment made was relatively minor, it has made the world of difference on the bike. The whole experience was very interesting and I didn’t feel pressured in any way into buying equipment that I didn’t need. Edit from Paul. That actually illustrates just how important the correct set up is when even "relatively minor" adjustments can make the "world of difference".  

Steve D Ribble Ribble Gravel CGR Al-e : Thanks very much for such a helpful fit session and sharing your experience.  I made it back home in one piece and it definitely felt much better.

Ian C,  Cannondale Supersix: Booked a bike fit after hearing many positive reviews and it really didn't disappoint. Service was impeccable with no stone unturned in a quest to give you the best fit for your bike. Paul has been in the business forever and loved his old school approach in many aspects as well as applying all modern techniques. Great staff all round and would highly recommend.

David W Cannondale Synapse 1 56cm: Went to C&N for a bike fit with Paul. Very thorough and informative process. Left with a changed position on the bike and a much better understanding of bike geometry and how and bike fit. Highly recommended.

Kieran B: Giant Giant TCR, Medium: Had a bike fit Saturday, which was very thorough and went through my sporting history and current issues. Went for a ride the next day and had a much more comfortable ride and was setting PB’s

Laura N. Cervelo S3 51cm:  Thanks Paul for a very educational bike fitting. Very helpful to chat through options for my current and future bikes. Finally think I've found comfort on long rides 

Natasha O: Specialized Ruby: I had a bike fit with Paul - highly recommend!! I went after a friend recommended C&N and I’m so glad I went. My only regret is not going sooner! Paul was absolutely amazing, going through everything with me and making sure I understood. My bike and shoes needed a few improvements and I’m reaping the rewards now! Will absolutely return to Paul in the future, thank you so much for the top quality service!

Tom M, Canyon Aeroad Size Small: Fantastic experience getting a bike fit from Paul. He was very knowledgeable and was incredibly thorough. We sorted the issue that I was having on the bike and I now have a good understanding of how to resolve any future problems. Couldn't recommend C&N higher.

Simon Dunne, Cannondale Synapse:  Paul provides an excellent bike fit service. It is really tailored to the rider. I thoroughly recommend this. 

Graham B. Planet X - Rujo Gravel bike. Large - 54.5cm. Hi Paul, I went out for 2 x 10 mile rides, today and yesterday. I noticed the difference immediately within the first few hundred yards and found I was cycling in a higher gear than I would normally, without any apparent increase in my usual effort. My cycling definitely felt more efficient. I did find that the saddle felt a little different and slightly uncomfortable initially and I assume that’s because of the new position. I’ll try it on a few more rides and then might consider a new Bontrager saddle, which you intimated might be beneficial. Regards, Graham. Edit from Paul. We actually changed Graham's position significantly, during the session we were able to see that his current saddle was only just wide enough, although as it was marginal and of course he already had it there was value in at least trying it to confirm. In this scenario we give suggestions for a more appropriate saddle that would match sit bone width, posture and riding style should the current saddle indeed prove to not be viable. 

Richard M, Pinarello FP1. Hi Paul, Hope you’re well? Things have been going great guns since the fitting. So well actually, I’m thinking of upgrading the bike. Was thinking about the Pinarello x1 or the new F1. What would you recommend out of the two and based on my results, what size should I go for? Edit from Paul. From Richard's Bike fit data we are able to help with his choice of those two bikes, setting up our 'custom bike fit jig' to both so he can feel the difference between each. Both bikes are aimed at a different riding experience and as you'd expect they are the sum of their parts but bike fit is a significant part of that sum.

Richard B, 54cm Trek Émonda: Hi Paul, went on a little tour around the Dales this week and was so much easier than the last few times I’ve done it, I could actually SIT in the saddle for the hills and use my legs for pedalling!

Andy F, Cannondale SYNAPSE CARBON 105 , 58cm. Hi Paul Just a quick one to say thanks for the bike fit. I got used to the new set up within about 30 mins of my Milan - Monaco trip and with the amount of climbing I definitely wouldn't have been able to complete it with the previous set up. Thanks again Andy. 

Martin P, Trek Domane 56cm. The bike fitting service was very good, there was a good understanding of my issues and hopefully the bike fitting will contribute to resolving them.

Kieron M. Ribble CGR SL Enthusiast Shimano 105 Di2: Excellent service, easy to talk to, knowledgeable, love bikes and professional. Great bike fit recently and Paul took his time to get it right. Very impressed and this has made an immediate difference. Great customer service and attention to detail. Using local shops like this keeps this service going and I would thoroughly recommend. 

Matt P, Shoe and cleat set up plus 'Sidas Custom made footbeds': Hi Paul, I came to see you with foot pain and wanted to resolve this before a big sportive I was taking part in June in Sweden. I just wanted to message to say thanks for your suggestion for a pair of custom in-soles. I am pleased to say that I successfully completed the Vatternrundan over the weekend in 12 hours with zero foot pain. The ride was really good fun, but was made much easier by being able to ride in comfort. Thanks Matt. 

Rana A, Giant Liv Avail 52: The bike fit has made a big difference to my comfort on my bike. I was very impressed with the service from all the staff. Edit from Paul. In this example it was greatly helped by Rana having correct bike, in the correct specification, in the correct size, just with the wrong set up that we were able to correct; this was in conclusion the perfect fit.

Richard M. Pinarello 58cm fp1: I had an excellent bike fit session with Paul. He was very personable, knowledgeable and took his time to ensure I understood what was being changed on the bike. Got home and took the bike out for a quick spin and immediately felt great on the bike and I'm looking forward to further improvements. Would definitely recommend Paul and C & N Cycles.

Paul G : Boardman 8.9 56cm,: Morning Paul, hope you are well. Not sure if you remember, but I had signed up for the Ford Ride London 100 and that was the reason for my bike fit in January. The training went well and I did several 100k plus rides with my bike in the same config since February.  I had been hoping to finish between 7 and 7.5 ours moving time, but I smashed it with 6:42 with average of 25kph despite a strong headwind on the return and a LOT of riders on the road all of the way. Riding to the finish across Tower Bridge with crowds either side cheering was something I will remember. Thanks for your care and attention during the fit. It really helped me understand how my body fits on my bike and also the process of fitting. Cheers Paul

Laura S, Forme Gravel Monsal : Hi Paul Sorry it’s taken me so long to get back to you but Thank you for a really enjoyable Thursday morning last week , your knowledge is amazing and I learnt a lot 😊I will never go back to riding without cleats 😂( what was that all about ??) Have done 2 rides in the UK with Warren (one of 48K) and the bike was great, with only a small amount of neck pain ( either leftover or from the hills ) I would never have been able to cycle for 2 hours before your Fit. We’re now in Spain and changed my bike out here to your measurements as best we could and have done a couple of lovely rides and all seems ok 😎. Great to meet you and thank you again for your help and bike wisdom and the footage for the Bordeaux - Barcelona Ride -looks amazing ( have to save up …..) Edit from Paul. Laura came to see us as had been unable to ride for two hours without having to cut the ride short due to severe neck pain. Many issues that result in this kind of problem do need time in effect to recover, there is seldom a 'silver bullet' instant fix of course, but, it is very promising that by optimising her position she is now able to ride for that duration. In time now that the cause of her symptoms have been diminished it should allow her neck pain to heal and hopefully result in pain free cycling. In addition she hadn't been getting on with SPD cleats and pedals, again that experience was totally reversed by having the correct set up.

Giles H, Cannondale Synapse, Great bike fitting session with Paul. He's very patient, knowledgeable and customer focused. I got a lot out of it, thanks! Edit from Paul. Giles had been having lower back and knee issues which we were able to help with by optimising his bike fit. In this example it was greatly helped by Giles having correct bike, in the correct specification, in the correct size, just with the wrong set up that we were able to correct; this was in conclusion the perfect fit. 

Rhys C, Specialized Tarmac 58cm: Excellent and knowledgeable bike fit! Also, clearly has a passion for cycling and is cognisant of the cyclist’s goals during the bike fit.

Paul O: Giant TCR 54 Great Bike Fitting service from Paul. Informative, fully explained why any changes were made and what results were expected. His experience shone through. 

Hugo E, Planet X Tempest 58cm: Had a bike fitting for one bike and a repair on another. Paul’s incredibly knowledgeable when it comes to the fitting and imparted much of that knowledge to me.

Simon C, Orro Gold Evo, 54cm: Hi Paul, Hope you’re well. Just thought I’d give you an overdue update after my bike fitting!

I’m really happy with how things are going and it definitely feels easier to put the power down which is apparent in higher average speeds on my rides. Ride Reigate went well and I completed it in just over 4 hours which included a brief stop so riding time was comfortably under the 4 hour mark. I’ve also since completed a couple of sprint triathlons with the bike leg being by far my strongest part.

I’m not 100% convinced that my current saddle is my best option so may well experiment with your saddle recommendation at some point soon, but all good apart from that. Thanks again, Simon. Edit from Paul. I did indeed recommend a saddle as I knew that the Selle Italia SLR fitted was on the limit interms of width plus I know from experience that quite a few simply don't get on with that saddle, many come fitted as standard and customers often swap them out for something more appropriate. At the time of the fitting I mentioned that if the current saddle was to prove that a Bontrager Verse 145 or155 would match his posture and sit bone width, at Simon's age many also find a centre channel relieves numbness. Worth noting that Bontrager come with a 30 day 'Unconditional Guarantee', which effectively means you can try one and if you don't get on with it try another, but yes a Bontrager Verse 145/155 would be my recommendation; by far our most popular saddle for your style of bike. 

Sean M, Boardman X7 Gravel bike: Comprehensive and thoughtful fitting. Adapted to individual needs.

Guy M, Trek Domane 52: I had a bike fitting with Paul who adjusted the bike for a more comfortable position and ride. The fitting was very comprehensive and went through a lot of the details to get the best fit. Paul is very knowledgeable and had a very personable approach. Many thanks Paul!

Simon C, Orro Gold: Great service provided as part of a thorough and informative bike fit. Would happily recommend.

Krystyna A, Specialized Dolce 54; Thank you for your time last week, the bike is amazing! Even the cleats 😉 I wasn't even the slowest in the group so you were right - the girls thought I had more Weetabix in the morning...Edit from Paul. Krystyna had been having issues with her shoulders and neck and significantly she also felt she had less power compared to the other riders in her cycling group. She had also removed her SPD pedals and shoes as she could not get on with them. Fortunately she had the correct size bike but just with the wrong bike fit, we were able to optimise her set up at the same time refitting and adjusting her SPD shoes and pedals. The result was she felt more comfortable, had more power plus in addition she evolved from not wanting the SPD shoes and pedals on her bike at all to instantly embracing their advantages; in conclusion this was the perfect outcome.

John H, Sonder Camino (small): Paul was knowledgeable and helpful during the bike fitting session and the "Essential Fit" session was perfect for my needs due to riding with flat shoes.

Paul S, Burls Custom Titanium 29er: The bike fit service from C and N was brilliant. Paul is a great bike fitter, and made the process really enjoyable, educational and informative. Thanks for all your help!

Michael U, Planet X pro carbon: I came to see you for a bike fitting last summer, the impact has been incredible, absolutely changed my cycling experience, before the fit I would ride slower, feel fatigued and take a long time to recover; I'm now faster, feel much fresher when I get home and recover far more more quickly! Thank you very much indeed! 

Sam P J, Genesis, Genesis Vapour 10:  Paul was great, very knowledgeable and helpful 

Frank D, Specialised Tarmac 56cm:  I had a bike fitting with Paul at C&N. He did a superb job in ensuring everything was perfect with myself on the bike. His knowledge and experience in performing the fit is second to none. I even had the measurements emailed over to myself which is amazing for when I go travelling abroad and need to package the bike up. Highly recommended

Paul G, Boardman 8.9 56cm: I had a bike fit with Paul Smith. It was very detailed from my own measurements and flexibility and measuring my existing bike and then changes to the setup to optimise my position on the bike. Recommendations were made by Paul without making me feel pressured to accept. I would highly recommend a bike fit with Paul if you are serious about your cycling.

Matt T, Boardman Road Comp: Paul was fantastic again, very flexible and understanding even if just offering advice or acting as a sounding board to work through identifying and resolving minimal tweaks. This was my second bike fit with Paul and whilst we didn't change a large amount I walked away with a better understanding on geometry, shoes, natural physiology and measurements. 

Chris B Orro Venturi: Paul has a fantastic bedside manner and work methodically through my bike fit. My new bike a “Orro Venturi” fits like a glove and that was all down to Paul’s attention to detail and experience.

Matt S, Giant Defy Advanced 1 Size M (54cm):  My bike fit with Paul was really comprehensive and I appreciated him breaking down the different aspects of the fit and their potential impact. Overall I felt it was excellent value given his extensive knowledge. All the staff I met were friendly and helpful. Edit from Paul. Matt had a new bike, many stores supply bikes but may not offer bike fitting. There is always value in having a new bike set up correctly from new, to both optimise the position and stop issues starting as a result of the incorrect set up. 

Peter A, 'sizing' then 'collection' fit for a Trek Domane 61cm : I am always impressed with the service advice I get from the C and N staff. The bike fit that I have recently had was very helpful and allowed me to narrow it down to exactly the bike that is right for me and the type of cycling that I do. Fantastic shop. Edit from Paul. Peter is a regular local customer here at the store so his feedback encompasses more than just the bike fit. Relating to the fit we used our custom bike fit jig so he could feel just what the bikes he was considering would feel like which enabled him to "narrow it down to exactly the bike" he needed, when it arrived we then fitted him to that very bike on collection.

Lloyd S, Canyon Grail AL 7 XS:  I popped into C&N Cycles to enquire about a bike fit after being badgered by friends to get one done because I didn't feel entirely comfortable on my bike, particularly on long rides. Paul took me around the shop and explained what I could expect on the day and we got booked in. Paul was great! I found the whole process very interesting, learned a lot, and really appreciated Paul's knowledge, engagement and attitude — I really felt like Paul wanted me to walk out of the store a happy customer.

I'd never really spoken to a professional about my riding, Paul also picked up on some bad habits and how I can fix them to get the most out of my bike and ability. Two weeks later now been on a few rides I can say I feel so much more confident and balanced on the bike, and with my cleats now setup correctly I feel like I can put so much more power down. I've truly never been more comfortable on my bike. Paul, please pass on my thanks to Amy too — both bikes she fixed up are great. Along with the fit I've never felt more comfortable and enjoyed riding. Hope to see you both again, but hopefully not for workshop time any time soon! Best, Lloyd.

A Thomas, Giant Revolt Advanced 3 - Large: Superb service - very professional and very friendly advice, plenty of time taken to examine my bike issue and leave me much better set up. Thank you!

Michal J, Orro Terra X: First few rides after bike fit I can confirm it worked, I was initially a bit sceptical that I would find the results beneficial as the changes were quite small; but, I am pleased and pleasantly surprised to say I now have no pain anymore in lower back, shoulders or neck! Edit from Paul. Michal has been cycling for a year and after 30k had been having discomfort in lower back, right shoulder and  a sore neck, although the changes we made were as he has referenced relatively minor optimising his position was enough to help with these issues.

Scott H, Van Rysel RCR : The bike fit session with Paul was excellent. He clearly has a wealth of knowledge and experience and really took the time to explain each area of the fit and offer insights, making it feel like a very personalised experience. The changes that he made to my setup resulted in an instant improvement to performance on the road and an increased level of comfort. First ride out with the club felt better all round; zero gripes, no aching quads, no pressure on the hands and I was first up nearly all the hills! Even got a shout-out on the group WhatsApp after the ride!  All in all, highly recommended. Scott, Guildford. Edit from Paul. Scott is an established rider having ridden Lejog (‘Lands End to John O'Groats’, ) as well as being a regular club rider averaging speeds into the late teens, he came to see us as referencing aching quads, left leg instability and numb hands. In reality this was the dream scenario for an experienced bike fitter, in as much he had the correct specification bike in the correct size, but as he expected the overall bike fit was not as good as it could be. We reset the cleat position and fitted footbeds that matched his arch height more accurately which helped with his leg instability, we then optimised the bike fit which as you can see resulted in an instant improvement in both performance and comfort.

Julie H, Condor Fratello : Hi Paul, thank you very much for your time and expertise at my recent bike fit which was prep for a bike trip. The proof is in the riding experience, so I can now tell you after 3 very hot challenging days from Dubrovnik to Montenegro and now Albania, I'm riding very comfortably and well, no more pushing back in the saddle, wrists feel fine, not overloaded and aching, feet just fine no hotfoot, new saddle is lovely, no saddle sore, all the things that agitate and usually give me a hard day all day...gone! wow wow wow for the first time ever I get to ride all day pain free and comfortable. Switching to a new saddle and very different set up has been easy, the affect is immense, especially over 17 hot days. Thank you very much. Best, Julie Edit from Paul. Julie came to see us referencing feet and saddle issues along with wrist pain. Optimising her position sorted the wrist pain and helped with the saddle issue, the latter was also improved by changing to a more appropriate saddle that matched her sit bone width and posture, adjusting the cleats to the correct position helped with the feet issue.

Alan C, Merida, Scultura. Really pleased with things since the bike fit, especially on recent trip to Yorkshire and Peak district, I thought it was very personal to me and what I needed. Paul was very helpful and thorough and only recommended changes and any products that were relevant and would really help. Also good to get all the details sent through afterwards and the insoles sent out.

Birgit C, Specialized Tarmac: Paul explained in detail how the bike set up worked and how this will optimise position and performance! Cycling already feels much smoother with less pressure points!

Oliver C, Cannondale, Synapse, 54cm: Hi Paul, I thought I’d let you know how my first ride after the bike fit went. A brisk 35km. The difference in how I feel on the bike is night and day. The back pain is eliminated, the foot pain is 90% better, the saddle pain is 75% better (still some breaking in to do). I feel much more confident and I am able to sustain a good pace for longer and notice that I am far more efficient and have far more power. These tweaks have made riding much more enjoyable and will only get better as my body gets used to it all. Really appreciate the help and hopefully I’ll pop in again some time for some kit or a new bike altogether one day LOL. Best wishes, Oliver. Edit from Paul. Oliver is a relatively new rider and wanted to make sure he started with the correct bike fit. Oliver had referenced lower back pain, optimising the saddle height and set back improved his 'BMR' (Body mass representation) which helped eliminate that issue. Being a new rider it's common that the saddle does take time to get use to, although as a precaution we did list a recommendation in the bike fit data we supply for an alternative if his Specialized Power saddle proved to not be suitable for him personally, even though technically the sit bone width and posture rating referenced that it should do. Oliver has found that 'Bontrager Biodynamic insoles' along with correct cleat position has helped with foot comfort, potentially 'Sidas' custom made footbeds would improve things even more.  

John R: Giant TCR medium 54cm: Fantastic advice and expertise from Paul. Well worth the money. Edit from Paul. John had bought a brand new bike elsewhere and was struggling to get comfortable on it, he had bought the right bike in the right size so we were able to optimize his new set up which sorted his issies. 

Danny M, Trek 54 domane sl7: Had a bike fit in last week. Outstanding service. Best £145 I have ever spent. Very professional in every way. After years of knee pain. Zero pain since bike fit. 

Simon D. Cannondale Synapse Hi Mod Carbon 2016: The bike fit was great Edit from Paul. Simon had been having comfort issues which we were able to help with by optimising his bike fit. In this example it was greatly helped by Simon having correct bike, in the correct specification, in the correct size, just with the wrong set up that we were able to correct; this was in conclusion the perfect fit.

Andy Lobley. Cube cx68: Had my bike fit yesterday and Paul was brilliant. He is extremely knowledgeable and helpful. He understood my issues on the bike and has helped massively. I would highly recommend the service to any cyclist. Best part he doesn't try and sell you anything just help you. 

Mark R Cervello P3 TT Bike; 54cm: Hi Paul, Thank you for this morning. It was great to have the assessment to confirm my body still does what it should do, and to have confirmation that my existing bike fit was good. It’s great to have come away with a more relaxed fit and to now have a range of positions, from relaxed to aggressive, between which I can adjust if needed. We’ll keep you posted with how we get on. So far Judy is finding her TT position very comfortable and is gaining confidence in this position with each ride. Edit from Paul. Mark and his wife Judy visited prior to both competing in a full Iron Man in a few months. Being an accredited full time Triathlon Coach (click for link) Mark was especially interested in a second opinion to help fine tune what was already a viable set up. A Focused TT bike has a large variety of positions, far more than a traditional drop bar road bike and the session was to help Mark conclude which of the subtle changes will be perfect for each Tri event as the distance and management of effort changes.  

Steph FS, Liv Avail XS: Dear Paul, Ignoring your advice (to make the first few outings after a fitting ‘acclimatization’ rides as opposed to high effort workouts to give your body time to embrace the new set up) we rode 130 k around the Isle of Wight to test out the bike fit!! Can confirm back felt much better and I had no pain the following day. Thank you so much for your help. Kind regards Steph Edit from Paul. Steph came to see us refencing lower back pain, as she plans to ride Lejog she was hoping we could help; as you can see optimising her bike fit achieved just that. 

Sue W, Orbea, Road, 58cm: Hope all is good with you, and you’ve enjoyed the sunny weekend. I’ve done a few long rides now, back okay. Not pushing back in the seat. Noticed left knee doesn’t move over on each pedal. So, thank you! Best wishes, Sue: Edit from Paul. Sue came in prior to the Ride London 100 referencing lower back pain on long rides, she also referenced that her pedalling action didn't felt secure and naturally wanted to make sure before such a long event that nothing was untoward. We were able to help with her lower back issue by adjusting her seat position to optimise her 'BMR' (Body mass representation) which also helped alleviate her instinct to keep "pushing back in the seat". The pedal action tracking stability issue was resolved by correcting Sue's cleat set up as well as replacing here low arch footbeds with higher quality medium arch support Bontrager biodynamic insoles, both combined to improve comfort and stability.

Graham J, Polygon Helios 800x: Paul listened to me complain about all my aches and pains, took in all the info and pulled out a great bike fit. Loving the results; gave me another few watts. Edit from Paul. Graham required minor adjustments only, which included cleat set up and the addition of Bontrager inForm BioDynamic Mid Arch Insoles which Graham found help stabilise his pedalling action. We also lowered the saddle and repositioned the forward/aft set up. Although minor these small adjustments still resulted in a an improvement, highlighting just how important optimising your bike fit can be.

Rafal D, Ribble Ultra Tri XL: This was my second bike fit (Pinnacle Laterite 3 size XL road bike & Ribble Ultra TT). Paul is nice and knowledgeable guy who takes time to make your bike to fit you in best possible way and explains everything along the way. Truly enjoyed it! 

Iain B, Cannondale Caad13 Disc Ult : No hesitation recommending this fantastic bike shop and also Paul for a bike fit. I travelled down from Staffordshire as they had a brilliant deal on a Cannondale. So went down and had a bike fit as I’ve never had one before and also bought the bike. Never had a professional set up before so very interesting and amazing what you learn about you and the bike and the small and large differences that can be made to improve performance but also your comfort and discomforts. Thanks Paul and the whole team who are very warm and welcoming. 10 out 10!! 👏🏻👏🏻.

Samantha S, Giant Liv Avail XS: I had a bike fit on a new bike including shoe and cleat set up. The assessment was very detailed and informative. Paul took time to go through each element of the fit with lots of up to date equipment and knowledge. He has years of experience and loves his job. It was a positive experience and I got a cup of tea! Thanks Paul. Edit from Paul: Many stores supply bikes but do not offer bike fitting. There is always value in having a new bike set up correctly from new, to both optimise the position and stop issues starting as a result of the incorrect set up.

Matt T, Trek Emonda: Had a bike fit from Paul and whilst we didn't change a massive amount my rides are instantly better. He is a true expert in the field and I'd recommend anyone to go see him. Paul takes as much time as needed to explain everything until you understand. Great service! Edit from Paul: This goes to show that often even minor adjustments can make a difference. In this case Matt had previously been fitted elsewhere but it had not quite worked as hoped. My USP is that I have many years bike fitting experience, everything I do follows well proven theories, where as some fitters follow some less known that arguably divide opinion. It was one of these that were discussed and we then changed; which seems to have had the desired result. Note I have emphasised well proven, on occasion new theories can later often be found to be less effective than anticipated, I follow these developments until such time they morph from a theory to a proven evolution.

Bryan B, Giant Propel size medium: Paul was excellent! A very thorough process with good illustration and information. I learnt a lot from the fit. The proof will be in the pudding and I am looking forward to getting out and testing the new setup with more and more ride

Kyle T, Giant Propel. As a business owner myself, I know what it means to give a good service. This was a 10/10 experience and I honestly believe that this service has so much experience along with a great studio to be one of the best bike fittings experience in greater London. Thanks, I'll definitely be coming back for all my bike requirements.

Ben A, Giant Defy. I had a really good bike fit session with Paul. Everything was explained really well and we achieved a much better position for me on the bike. I have a better understanding of what my position should be on the bike and I also have a few things to try which may improve things further depending on what I want to achieve. Thoroughly recommended.

Stephen M, Trek Domane SL6 52cm. Paul was very experienced and knowledgeable and explained his thought process behind all the changes that he was making. I felt, very much involved. It has given me the confidence going forward, that if I want to make small changes, that we discussed I can do so. 

Chris O, Ribble Road bike. Went in to see Paul for a Bike Fit. Had an excellent afternoon. Paul was well informed and his experience of doing this for so long really shone through. I was thoroughly educated on why good fitting matters and how it all comes together on the bike. We spent a good chunk of time assessing my physical limitations and discomforts before getting on the bike and trying out different positions on it. Paul found a sweet spot pretty quickly and listened to my feedback. I've now had a few rides since my fitting and Ive some of the pains I was experiencing have now gone, I feel more comfortable on the bike and the thought of long rides is far less daunting which is what its all about really. Paul also provided my measurements and settings so I was able to replicate on my training bike.

The store is a great place with friendly and helpful staff, I would happily visit should I need anything bike related but as far as the fitting goes I'm really glad I did it so I can get more out of my bike

EJ Richards. Specialized Dolce 54: Had a bike fit at C&N and it was fantastic. It's very reasonably priced for what you get, which is Paul's many years of knowledge and friendly, unpretentious and direct approach to getting you comfortable and efficient on whatever bicycle you happen to bring with you. I felt really well looked after, I brought my trusty 10 year old steed and Paul didn't even bat an eyelid, just got on and got me into the best possible position. I left a considerably faster and more efficient cyclist with a much greater understanding of optimal riding. Highly recommend C&N.

Janie L, Liv Avail XS then refit to Scott Contessa addict  xxs-: Great bike fit Paul explains what he’s doing so it all makes sense.

John M, Cube Attain Pro 56cm: I had a bike fitting with PAUL with a bike purchased from another retailer. Paul was excellent explaining the process at each stage with every change he made to my bike. He used all current technology as well as his years of experience to get the right fit for me. Refreshingly there was no attempt to sell me anything during the process and its clear he enjoys his work to get the right fit for customers and their bikes. I would highly recommend anybody with a bike or about to purchase a bike to get a fitting from PAUL to optimise your comfort and performance. The store are excellent in giving you pre appointment advice, car parking for your appointment etc, very helpful. The cost for the fitting with the service I was provided was well worth the money and I would recommend this bike store and fitting service to anybody who is looking to get the best from your rides and bike. 

Leon G, Orro Venturi: Had a bike fit here. Paul is very knowledgeable and most importantly interested in you walking away happy with your fit, much more so than trying to upsell you things you don't need. Highly recommend this place for value & the care they show about the process

Tristan S, Planet X Road bike. I would highly recommend the bike fitting service Paul provides. The whole process and depth of knowledge from Paul, is both fascinating and hugely educational. Paul explains everything so clearly and shares plenty of advice. The whole experience is so beneficial, I went out for my first ride since the bike fit today and no neck pain that I’d been suffering before. So glad I had this bike fit, my only regret is I didn’t do it sooner.

Chris H, Whyte Suffolk. Hi Paul, Many thanks for sending across my bike fit data and the time today - I really enjoyed the session: I learnt a lot and obviously now have a great fit. I’m now thinking about my new bike and your comments will help me with that.  I’ll let you know what I conclude. Thanks again for your expertise and the help. Edit from Paul. Chris wanted a fitting on his current bike to not only optimise the position on that bike but to potentially use the data to help choose a new one . There is value in basing a new bike using the data from a current one; but it's especially of value if the current one is set up correctly of course. If the new bike is bought from us we can also use the bike fit data to set up our custom bike fitting jig so the rider can 'feel' exactly what the bikes under consideration will be like interms of sizing and bike fit. Of course if they choose a bike from elsewhere the data we provide will also help the store advise the correct size.

Rebecca J, Boardman SLR 8.9 small. Hi Paul, I hope you’re having a lovely Sunday. Went on a 100km hilly ride today and let’s just say I got 'PB times' on every climb I did. The bike fit has worked wonders!! Saddle was feeling okay too. Thank you so much for yesterday 😊.Kind Regards, Becks. Edit from Paul. Rebecca is about to ride from 'John O'Groats to Land's End' and had been having Saddle issues, lower back, shoulder pain as well as referencing that she just didn't feel the set up was correct. Optimising her position sorted that, resulting in those "PB times" plus helping to resolve the issues that had been driven by an incorrect bike fit. 

Martin N: Brilliant bike fit at a very reasonable price. Highly recommend this.

Gary D, Ribble Gravel SL size Small: My experience with Paul and the bike fit process was so positive. Apart for my improved position on the bike (which l would have never worked out even with the help of online content) Paul’s knowledge of the process and the way he takes you on the journey to your best position was so rewarding. I can already feel after a few rides my shoulder complaint disappearing and way more power through the pedals! Edit from Paul. Gary had come to see us referencing right knee pain and on rides over 20K a "shoulder complaint". As expected the adjustments made to optimise his position and cleat set up not only resulted in "way more power through the pedals" but has also alleviated both his knee pain and soreness across his shoulders.

Cheryl B, Specialized Allez 54. I went for a bike fit carried out by Paul. He was very thorough and very helpful. He also gave me lots of advice and as I'm fairly new to road cycling I found that extremely helpful. I went out on my bike yesterday after the bike fit and certainly noticed a difference. It has certainly improved the way I ride. Edit from Paul. Cheryl had the correct size bike but was having saddle issues, we changed the saddle to one with the correct sit bone width posture rating as well as optimised the position (saddle went up 22mm and setback increased by 18mm).

Dr Christian P, Cervelo S2 58cm: Hi Paul, Went for a high effort workout 😂 bike felt amazing! Felt so much more connected to the bike and arms weren’t aching at all. Thanks again!! Edit from Paul. Christian had been having saddle discomfort and pain in both arms, he also felt that his position was just wrong and didn't feel "connected" to the bike. He actually had the correct saddle just the wrong bike fit, once optimised not only did this help with the saddle issue and pain in both arms but it also resulted in Christian commenting that the "bike felt amazing! Felt so much more connected".

Sophie W, Liv Avail: Thorough and informative bike fit, very friendly staff.

Jason T, Planet X Exocet 2 TT Bike with Tri Bars: I'm relatively new to cycling and me being me got a little ambitious during the lockdown and booked in for Ironman Staffordshire on the 12th of June. Without any advice or real knowledge, I went out and got myself a cool looking TT bike. I mean this bike looks great but as I soon discovered it's a beast to ride. I was listening to someone and heard a bike fit is one of the best investments when first starting out. Initially I thought this can't be right; I mean how hard can it be to adjust your seat height! So I turn up at C & N Cycles early, feeling a little sceptical about what I might get for my money. First of all, I was early and the good news, there are plenty of places to eat within a few mins of the shop and parking was easy. I left the bike in the shop for food and and when I went back Paul already had it set up on the jig and instantly made me feel welcome.

The bike fit is intense, it covers so much from cleat position to how your arse cheekbones fit on the saddle using a sensor pad (edit from Paul, Click). Then, Paul, has you flexing and stretching like some yoga guru (edit from Paul, nothing strenuous, we analyse your range of motion and stability, including toe touch, hip flex, reach, plank and Thomas test); all the time explaining why and what he is checking for. I feel like I walked into the shop a real novice and came out feeling confident that the changes made to my ride position would greatly improve my ability to get through the 56 miles at Staffordshire. Paul's knowledge and passion for cycling are just awesome and I would certainly recommend his bike fitting service in Redhill. I'm not local and travelled from Heathrow which didn't take long. It is also important to mention that Paul is not a salesman, in fact, quite the opposite he made plenty of suggestions but does not push any products on you. I would highly recommend the service as you will get far more than just a bike fit if you listen to Paul. Thanks again Jason

Elliot M, Canyon Endurace CF. Hi Paul, I'd just like to say thank you again for your time with the bike fit. I've had 2 rides and already feel massively more comfortable on the bike, more compact and efficient, and also no issues with cramp on first ride (40km); thank you for already so much improvement. Edit from Paul.  Elliot had been having issues with cramp in both quads, the adjustments made helped with that issue and generally that will improve as he gets more and more used to the new position.

Adam C, Trek Émonda SL5 Disc: Excellent bike fit with Paul, very knowledgeable and taught me loads. Really thorough, a definite improvement to my bike. Would highly recommend the bike fit. Edit from Paul. Adam required minor adjustments only, which included cleat set up, repositioning the forward/aft saddle set up plus raising bar height/reducing reach; yet these small adjustments still resulted in a "definite improvement", highlighting just how important the correct fit is.

Spencer, Orro Gold: Excellent personalised service

W Nelson: Trek Madone : Dear Paul,  Hope this finds you well. As an update following the fitting I succesfully completed the Ironman and a few follow on rides all went really well; thank you.

Mark H, Giant Defy XL. Very professional and knowledgeable, the bike fitting has made a big difference to my rides. As a person who has done a few 100k rides before but is now planning a 300k ride in a few months, getting a proper bike fitting was an excellent recommendation from a friend! I also recommend it to anyone who spends a fair amount of time in the saddle! Edit from Paul. Mark had the correct size bike just with the wrong set up, once corrected the conclusion was "the bike fitting has made a big difference to my rides"; the perfect outcome.

Jon S, Trek Émonda SL 6 Disc 58cm, Hi Paul, it was a brilliant experience, I honestly can't believe how it helped instantly. Appreciate I need to take it easy and bed in the new position, but my right knee instantly had so much less pain. The outcome once the setup changes were made was almost unbelievable. The ride position feels amazing, also love the look of the flat saddle, can't believe I had it so wrong for so long. I called past the office after my ride today (70k) to say thanks again but must have just missed you. Edit from Paul. Jon had been riding his Trek Émonda for about a year and was struggling with the reach to the bars and knee pain. Both cleats were reset, medium arch footbeds were fitted plus 2 x varus forefoot Shims, all combined to improve and stabilise tracking accuracy and help reduce knee pain. In addition Jon had been riding too low and too far forward with the saddle at the wrong angle, all of which we were able to correct as the bike he had bought was the correct size. In reality this was the perfect outcome, Jon had the correct size bike but just set up incorrectly, once amended Jon not only felt an improvement but the bike handled as it should.

Mark W: Boardman SLR 8.9: Great customer service!! I had a Bike Fit with Paul this week. Highly recommended this. Extremely happy 👌😊

Rachel Orro Venturi : Paul was really knowledgeable and helpful. The bike fit was very thorough, and I took a lot of useful knowledge and tips away from it. I'm already feeling the benefits from it, and love my new Orro Venturi - so am very chuffed with the overall experience. Thank you! Edit from Paul. Rachel bought the Orro Venturi from us and as part of our service for bikes over £2500.00 we included a bike fit on collection.

Hadley Lyas 'Tri Surrey'; Ridley Dean TT Bike: Paul was excellent again. Understood what I wanted and set it up perfectly; rode yesterday and felt just great: Edit from Paul. Hadley had this fit on what was a new bike to him that he intends to use for a full iron man triathlon in 2022. As you may have deduced from his comments we had previously fitted Hadley in 2019 to his 'Storck Scenero' road bike, so he knew the value of the correct set up and was understanbly keen to have his new bike perfect from day one.

Joe, Colnago CX Zero : Paul. A quick note to thank you very much for the bike fit you ran for my son Joe a couple of months ago. He was really impressed at the attention to detail and insights he gained from the session. He claims it made him faster and a lot more comfortable on the bike, and that all added up to him successfully completing his London - Brighton - Oxford - London ride; 215 miles by the day's end. And he made it back in time for last orders. Again, many thanks for a superb service. Regards Rob Hatley Edit from Paul. Joe came to see referencing lower back and wrist discomfort, he was naturally concerned as he as about to take part in that 215 mile charity ride. After the assessment we raised the saddle 25mm and set it back an additional 44mm to achieve ideal ‘KOPS’ (Knee over pedal spindle) and ‘BMR’ (Body mass representation). Joe's cleats were reset to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing; low arch footbeds fitted, plus 2 x varus forefoot Shims. As you can see all combined to help with both Joe's power transfer and comfort, the latter alleviated the lower back and wrist issue. 215 miles is a very impressive mileage for a day's ride; chapueax to Joe. 

Sirous Mohammadi: Planet X pro Carbon Medium: Hi Paul, my neck pain has disappeared; thanks to you no more pain; edit from Paul Sirous came to see us after having a new right hip and referencing that his left shoulder and neck hurts after 45 mins. Saddle raised and effectively set back to achieve ideal ‘KOPS’ (Knee over pedal spindle) and ‘BMR’ (Body mass representation), the latter in effect improving posture and alleviating the neck issue. 

Steve Grout: Cannondale Super Six 54cm and a Cervello TT Bike: Had a couple of bike fits and found process and outcome really good. Also they done some work on bikes and always excellent work. Always seem to give best advice rather than make money out of you! Importantly a nice team, knowledgeable and friendly.

Jack, Cannondale Caad 9: I had the bike fit with Paul. It was a relaxed and interesting morning in the shop. Paul made some really beneficial changes to my bikes setup that resulted in significant improvements on the road. What was particularly reassuring was that while the shop is kitted out with all the necessary equipment, and Paul can draw on best practice, he also has a wealth of experience from working with a variety of riders.

David: Cube Attain 56cm: An amazing bike fit from Paul. He explained everything in a way that was easy to understand. He also took time to adjust my gears. Absolutely perfect service.

Keith, 'Look 765 optimum' size Medium: An honest and informative bike fit with Paul. A new experience for me, but one that was very beneficial. Would certainly recommend. Time and money well spent; definitely more efficient and quicker.

Christiane, Specialized Amira DI2: Extremely thorough and well explained bike fit, absolutely brilliant; what a difference in power!

Peter, Trek Madone 58cm: Paul did a great job fitting me to my bike and helping me understand all aspects of the fit. Tremendous service and would definitely recommend: Edit from Paul. Peter had pins and needles arms, as well as pins and needles in both feet. Cleats were reset to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing; Bontrager inForm BioDynamic Low Arch Insoles fitted and 2 x Varus Shims. Bar rotated to reduce weight through hands

Greg: Sizing fit : Went for a bike fitting. A very thorough and friendly assessment which gives me confidence that my new bike will a great ride. Edit from Paul: Greg came to see us for a sizing fit for a Trek Domane + power assist bike, after the physical assessment we set up our custom fitting jig to the relevant size options so that Greg could 'feel' exactly how his new bike will be interms of bike fitting. As is often the case more than one size is viable, a 'bike fit' will help conclude exactly which of those being considered is the most suitable.

Thalia: Boardman ALR : The bike fit was really helpful and the bike feels much better now. The ride home was absolutely fine, and I actually did quite a hard ride on it the next day but with no issues. Edit from Paul. Saddle height increased by 40mm and setback an additional 12mm, Thalia was very flexible and even though saddle height was increased significantly we were able to lower the front end by 10mm 

Dan: Canyon Ultimate CF, size medium: Already improved my cycling power transfer so has made immediate impact; loved the in-depth knowledge and context Paul gave

Gareth: Specialized Allez 54: The essential bike fit with Paul was fantastic. Edit from Paul. Gareth had flat pedals so only needed an 'essential fit'. He had been suffering with 'stiff' shoulders quite soon into a ride. The saddle was raised 30mm and the setback increased by 19mm. This helped to not only increase power but helped achieve an ideal ‘BMR’ (Body mass representation), reducing weight on his arms and tension across his shoulders.

Shyam: Boardman ADV 8.9 lg: Many thanks for taking the time to do my bike fit. Found the whole experience very useful and it's worked great with my riding.

I've done a few miles since and I have come away with quite a few positive observations: Power is up by 20% for the same effort, big win! Cadence has dropped from an average of 90 rpm to low 80's.  Generally feel more at one with the bike. No issue with the left foot! Feels fine.

Edit from Paul: Shyam came to see us with two issues; Carpal tunnel (a condition that causes numbness, tingling, or weakness in your hands) as well as a pain in his left foot. After the assessment the saddle raised & set back to achieve ideal ‘BMR’ (Body mass representation) both combining to help alleviate the 'carpal tunnel' issue. Both cleats were set to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing which helped with the foot issue; bars were lowered 25mm. 

Primo: Ribble R872: Had a great first-ever bike fit with Paul. He took his time and explained everything brilliantly, focussing on my physiology before getting anywhere near the bike. It's very obvious that Paul knows his stuff but has such a nice manner that I never felt I was being sold to or (even worse) talked down to as often happens when someone is an expert.

I was in my session for over 2 hours and so this was excellent value for money - many other places I considered charged more than double the price of C&N. Would recommend to anyone who wants to make the most of their cycling.

Rowena: 'Liv' Road bike: Very friendly and super knowledgeable. In my 'bike fitting' with Paul he took the time to explain things to me at a level I understood, put me at ease very quickly and did a great job with my bike that I left with them for servicing. I’d add I’m still a beginner cyclist - there was no sense than I was treated any differently to professional riders that they have fitted. Thanks all, Rowena.

Matt:Trek Emonda ALR5, 'sizing' then 'collection fit': Wow, I just did my maiden voyage on the purple beast and it was amazing 40km’s around box hill. Just wanted to drop you a quick note to thank you for all your great advice and Paul for such incredible passion and knowledge whilst fitting the bike, it fits like a glove, or a bike that’s meant to fit. All the best guys and thanks again for helping me pick such an awesome machine. 

Mark: Excellent service for the customised Sidas foot beds - well worth getting and although slightly more expensive than off the shelf ones, they make a huge difference. Good, knowledgeable service.

Richard and Liz Gearing: We have been delighted with the service and advice offered by Paul. From an initial visit to determine exactly what bikes would best suit our 'road bike' requirements Paul has helped understand and direct us towards bikes we feel comfortable with. Paul takes the time with you as a customer and has now helped with the final fittings for our bikes as well as helping to sort fittings and fixtures. He also took time to take us through tips for new Garmin we purchased. Edit from Paul: As part of our service we offer a 'sizing fit' to work out not only what model-type of bike is the most suitable, but just as significant what size is the most suitable, in addition when the bike arrives we offer a 'collection fit' so that the whole set up is perfect for each rider.

Álvaro García: Cube Attain Race: As soon as I got home my friends and I went out to Windsor for a ride. Numbers were pretty good even though the weather conditions were awful (too windy) we still managed to do 90 km with an average of 27.4 km/h. And guess what, no pain, no uncomfortable posture, Sidas footbeds were really good, it felt like I was riding like that for ages, my body gave me a great feedback from the fit, so hats off for you Paul; you have done an amazing job. It was an amazing experience the service was outstanding and the amount of advice and knowledge I got from the session was priceless. Thanks a lot Paul and will be in touch for sure!

Danny: I bought a Cannondale System Six and adjusted the fit by feel. I decided to seek a professional fit and choose C&N due to the vast experience and rave reviews. In the time spent with them I learnt a lot about micro adjustments to the bike and myself. I would recommend C&N to anyone from novice to a pro

Veselka Marinova, 'Cannondale Top Stone': Very knowledgeable and experience people work at the shop; I had a thorough and detailed bike fit. Bike feels better now, numbness in the hands is significantly reduced. I hope that with few more rides it will disappear completely. I will recommend your services to all my cycling friends. Thank you guys! Edit from Paul Veselka had been having an issue with numbness in both hands that had been getting worse even though there had been no change to her bike. Initially she noticed this issue in the Prudential Ride 100 after 60 miles, but it was becoming an issue much sooner; after only 2-3 miles! Veselka's leg extension was slightly over extending, lowering her saddle and adjusting the saddle set back helped improve her 'bmr-body mass ratio' reducing pressure on both hands, altering the bar height and angle also improved her hand positioning resulting in more comfort and improved blood flow; all helped with reducing hand numbness. 

Richard, Boardman Team CX I used the Redhill shop many years ago for bike servicing when I worked locally. The staff were always friendly and the quality of what they did was always very good. Move on many years, I have retired and no longer work locally. Now looking for a 'bike fit' a friend recommended the same shop. Some of the staff were the same which was reassuring but more important the quality of the bike fit itself was outstanding. This was solely down to the individual who carried out the fit. Paul was clearly very experienced in what he does and that showed throughout the time I was there. Every aspect was clearly explained and as the cyclist I always felt that I was key to the process which for me was so important. Cannot thank Paul enough for the work he did and cannot recommend both him and this shop highly enough. Fantastic experience.

Joel Wormald: Orro Venturi Large. Dynamic bike fit: Paul is a great bike fitter and takes the time to explain everything Edit from Paul: Joel's motivation for a fitting was Lower back pain at the end of high effort long ride and left knee pain. Saddle raised 19mm and set back by an additional 17mm to achieve ideal ‘KOPS’ (Knee over pedal spindle) and ‘BMR’ (Body mass representation) combines to alleviate lower back issue and also helped with left knee problem, in addition the to reduce the latter we fitted custom made Sidas Footbeds . 

John Allen: Trek Domane SL 5 54 Rage Red/Trek Black sizing and collection fit: I had a great experience with C&N Cyles. From my initial phone inquiry about stock levels, then communication over the next few days, through to purchase, collection and finally a safe 'bike fit' with Paul who was extremely professional and is for sure, a master of his craft. I learnt a great deal and would certainly purchase from C&N again. Kudos!

Ed, Kinesis GF Ti 60cm. Thank you for a great bike fit. Bike is much more comfortable now. Definitely recommend! Edit from Paul, Ed had sore knees,a sore shoulder -right side, and a sore lower back. Both cleats set to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing; plus saddle lowered 20mm as Ed had been overextending, both helping to reduce the knee issues. We also reset saddle setback which helped with his BMR’ (Body mass representation) to alleviate his lower back and sore neck. 

John S : Paul was very knowledgeable, I had a Shoe and Cleat Set-Up and Sidas custom insoles; which are very comfortable 

Joshua Ramsey Specialized Allez, 56cm. Dynamic bike fit with Paul was great. Professional, educational and good value for money.

Frances 'Canyon Speedmax ' TT Bike (we fitted Frances earlier in the year to her Dolan Road bike): Once again Paul demonstrated his considerable experience and expertise and has transformed the comfort and handling of my TT bike - looking forward to smashing out some serious PBs on it now! Thanks Paul! Edit from Paul Frances was finding hew new TT bike uncomfortable and unstable to the extent that she was struggling to gain confidence in what are often quite difficult bikes to get used to anyway! Adjusting saddle height and setback as well as the TT bar extensions helped to engage her core and ‘BMR’ (Body mass representation) which both helped with how stable and comfortable the bike felt

Stuart Nash, 'Cannondale Super Six' : Hi Paul, Just an update on todays 'Redhill Cycling Club' ride. This morning I rode nearly 70 miles with RCC with no issues at all.  Also achieved over 25 PRs on Strava so I think that it speaks for itself. I am definitely stronger up the long drags as you pointed out and also was 1st out of 13 riders up the big climbs of the day including Leith Hill. There were also some comments from other riders saying how strong I was on the bike today and I think you might get a few in for a bike fit. Once again Paul many thanks for last weeks bike fit and I wish I had it done years ago! Kind regards; Stuart. Edit from Paul, Before the 'fit' Stuart had been having neck and lower back and right knee issues plus the saddle was uncomfortable, correcting saddle height and setback, cleat positioning and fitting a more appropriate saddle cured all those issues.

Andrew Mitchel Specialized Allez 58cm: Just a note of thanks for the opportunity to draw upon your evident expertise yesterday; I rode today and the bike feels noticeably quicker, more comfortable and more efficient...so thank you Edit from Paul Saddle height increased from 773mm to 804mm, setback also increased, cleats set to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing and Bontrager inForm BioDynamic High Arch Insoles fitted.

Lena Giebelmann, 'Ribble R872' road bike: I rode the Ribble on Sunday and Monday and no numb feet on both days! Thanks again for your help. Edit from Paul, Lena had undergone surgery on both feet and had suffered numb feet since the operation. As part of a Dynamic fit we reset her cleats to ‘ball of foot’ with correct ‘angulation’ and ‘Q’ factor spacing as well as fitted medium arch footbeds, all combined to help alleviate these issues

Jack Brennan Cannondale Caad 9, original USA built 58cm. I had the bike fit with Paul. It was a relaxed and interesting morning in the shop. Paul made some really beneficial changes to my bikes setup that should result in significant improvements on the road. What was particularly reassuring was that while the shop is kitted out with all the necessary equipment, and Paul can draw on best practice, he also has a wealth of experience from working with a variety of riders C and N Edit from Paul. Cleats reset to ball of foot over pedal axle and correct angulation. Saddle raised 21mm and effectively set back to improve ideal ‘KOPS’ (Knee over pedal spindle) and ‘BMR’ (Body mass representation).

Frances and Andy Sheehan, both had Dolan Road bikes. Hi Paul. Just wanted to say a massive thank you for sorting us out on Saturday -  it has made such a difference already! We had an incredible ride yesterday, and, as you predicted, Andy noticed massive improvements!!! He is already going much faster on the flat, and I had to work an awful lot harder to keep up with him on the hills. I definitely felt more powerful too, and more smooth and stable cornering and descending. The new saddle is great - much, much more comfortable. 

Thank you for being so patient and kind regarding our relative inexperience, it is all very much appreciated. Hope to see you again soon. Best wishes. Fran

David Jorr, Canyon Endurance AL7. Hi Paul, thankyou so much for yesterday, it was a real pleasure; I learned a lot. My back was not as bad a problem as for many others, but the readjustment you made made an immediate difference. Time will tell in the longer term, I am so glad I met Amy last summer on our Mont Ventoux tour. Now I feel I have found a really good LBS which every cyclist needs...even though it isn't very local! I will need to get more things in future. Cycling really is a life affirming sport and yesterday was another Bravo moment. Best wishes David. C and N Edit from Paul. Cleats reset to ball of foot over pedal axle and correct angulation. Saddle lowered and effectively set back to improve ideal ‘KOPS’ (Knee over pedal spindle) and ‘BMR’ (Body mass representation), all combined to reduce stress on David's back and help reduce an issue with a sore sacroiliac joint 

Martin Verrall BMC Road racer sl02: The service was excellent. Paul walked me through each step, gave me the information I needed, was happy to explain what he was doing and why it was important. His enthusiasm for cycling and wanting to help people enjoy their rides more by being in a good position on the bike is clear. He wasn't pushing sales, in fact he suggested a cheap replacement set of bars to try to ensure they were the right fit, and that I then upgrade once I am happy after testing for the season. Overall I was extremely satisfied and felt that I received excellent value for money. I will be bringing my bike in for future servicing needs, as well as upgrades

Eddie Jenvey 'Sizing fit' on his Trek Madone for a Trek Domane: Following up on your changes to my Madone, now that I have had a more representative ride, a club ride of about 30 miles yesterday, my most significant impression was of the almost complete absence of leg fatigue. I found it much easier to keep pace with the group. The overall result is very encouraging and I will undoubtedly be sticking with your settings. I find it amazing to think that for a number of years I have unknowingly handicapped myself with a poor setup.I am looking forward to more club runs through the month of November, and even more so to the delivery and riding of the Domane.

Michael Bloomfield 'Cube SCR LITENING'. Paul. Thanks for sending over the bike fit data, and more importantly thank you so much for your time on Saturday. I can't tell you how much I enjoyed the bike fit - the whole experience was really interesting and I'm really pleased with the result. I actually rode the bike into work on Monday (instead of my normal commuting bike, the Bianchi) and it felt comfortable and certainly faster than before. You made the whole experience really enjoyable and easy to understand, thank you so much again, Michael. C and N edit, Saddle went up 40mm and setback increased from 59 to 89mm, the leg angle went from 45 to 30 degrees and the setback helped to engage the core to alleviate shoulder and neck pain as Michael now had the correct ‘BMR’ (Body mass representation); shorter stem fitted and bars lowered.

Chris Rooney Trek Domane 54cm: I completed my normal training route with numerous personal best times on Strava. I felt less fatigued, more comfortable and more powerful. Climbing Box Hill I again felt more power climbing in the saddle, transfering from an 'in the saddle' to an 'out of the saddle effort' on a climb also seemed far more fluid than before: Edit from Paul, saddle raised, nose lowered and set back, bars dropped, Chris's 'fit' was greatly helped by having correct bike, in the correct specification, in the correct size, this was in conclusion the perfect fit.

David Moss 58cm Specialized Tarmac. Hi Paul, Wow what a great job you have done to my bike, It’s a dream to ride, been out today covered 50 miles, set loads of PB on Strava so clearly a lot faster and a joy to ride. Thanks Again, Dave

Trevor Browse, sizing fit 'Focus' road bike: Excellent ride back with new saddle height; felt like a different bike. Edit from Paul, the 'sizing' fit was to determine the size of a new Trek Domane SL6 Disc. There is often value using a current bike to 'size' a new one, providing the current bike is set up correctly of course. In Trevor's case we raised his saddle nearly 20mm, for many that could mean they actually need a different size bike, so if they'd based the size of their new bike size, on their current fit, on their current bike, they may have ending up buying the wrong size; you'll be amazed how often we see that!

Andrew Robinson 54cm Specialized Roubaix. The bike fit has been a revelation, no more stiffness and really back enjoying the riding again. Thanks so much, best regards, Andrew. Edit from Paul, Andrew's goals were to get back to pain free cycling as he had been having lower back issues

Mark, Trek Domane. I've Just came back from the high mountains after the bike fit, it made a big difference; to be honest I'm actually quite surprised just how much difference it made! Really, really pleased Paul, thank you.

John Bell Cervelo Rd bike. I am very pleased that I made the decision to have a bike fitting with C&N. Even though I was able cycle for long distances (80 miles +) without issues, I felt that I was not getting the most out of my rides and wanted to optimise my position to get more speed on my longer rides. 

I spent over 2 hours with Paul, who spent considerable time discussing my riding objectives and taking numerous measurements before making various adjustments to my bike and cleats. 

By the end of the fitting my riding position had changed dramatically, with a significantly higher saddle and much lower handlebars. We discussed whether the changes were too much for 1 hit but decided to give it go. 

I felt a bit tight across the shoulders during my first couple of rides so went back to see Paul. He offered to raise the bars but thought that I might be tensing up too much and suggested that I make conscious effort to relax in the new position. This tip worked and no further adjustments were required.  

A few months on, I am very happy with my new riding position. I’m riding faster and feel that I am now getting the most out of my rides, especially when I decide to push hard.  I would highly recommend the both the fitting and the after-service provided by C&N. John Bell

Denise, Cannondale Synapse 48cm. I'm really pleased with the bike fitting. I don't get back ache at all now, and the cycling definitely feels easier than it used to. My friend Sue used to drop my on Tilburstow Hill; last weekend. I had to stop to wait for her - twice!! Ha ha! Thanks again. 

Robert, Trek Domane 54cm: Before the bike fit my cycling friend would drop me on a ride; after the bike fit for the very first time I dropped him; happy!

Richard, Wiler Zero 7 Medium, Bike fit made a big difference Paul; feel more powerful and more efficient; just completed 'Ride London 100' in 4 hrs-10 mins. (Saddle was raised from 777mm to 792mm and setback increased from 50 to 80mm).

Gary, Trek Domane 54cm. Hi Paul, just wanted to say thank you for the bike fit and what a great difference it has made; I did the 46 miles (Ride London) on Sunday in 2hrs 40min which having never been past 31 miles before I was very happy with.

Kieran Mekk Poggio 1.6, 54cm. What seemed like small subtle differences made during the fit actually translated to alleviating all the issues I came in with; many thanks Paul. 

Brian: Bianchi C2C: Many thanks for setting me up on my new bike Paul, worked at treat, and yes I successfully completed my 'London to Paris'challenge; thanks again.

Jacqueline: Nirone 7 Dama: My bike after the fitting feels REALLY GOOD, so thank you! I think you did the perfect job

Bob, Trek 1.2: I couldn't believe the difference Paul, in comparison to what it was prior to the fitting it now feels effortless

Dawn, Specialized Ruby. On my first ride after the bike fit, bike isn't twitchy at all and I feel I've got more control. With the narrow handle bars, I feel more tucked in as well. Pedalling feels smoother, gear change is smooth and quiet. Many thanks to Paul and you for the bike fit, my Ruby really feels like a new bike. All the best to C&N Cycles.

Phill Tromans Hello Paul, hope you're well. You'll be pleased to hear that the fit seems to have had a really good effect on my riding; after a month I've felt much stronger all round and have been able to ride faster and for longer. Phill Tromans

Chris White, 58cm Speclialized Allez, email sent in reply to our email attaching Chris's bike fit data: Dear Paul, Thank you ever so much for this, it was truly a pleasure meeting you yesterday and I really felt like you took your time and cared, to ensure I got the best possible fit and experience. It counts for a lot. Indeed, I was so happy with the ride home, I got out on my bike again this morning and out for 80miles tomorrow morning in the new Forrest. Fantastic...Edit from PaulChris saddle height went from 794 to 822mm, 130mm stem fitted and bars rotated to increase reach. Edit Fours years later the fit remains identical and all issues that inspired Chris needing a fitting were resolved.

Dan Hunt: Giant Propel. Thanks for the time yesterday, sat in the turbo last night for an hour and could feel the difference... 

Dawn: Bike fit was more thorough than I'd imagined and has transformed my riding and comfort on the bike with a few clever adjustments. Can't thank you guys enough.

Julian, Specialized Allez 56cm: Saddle height was increased from 735mm to 757mm, before the 'fit' it just felt wrong, now it simply doesn't; it feels perfectly natural and more efficient; I can ride for miles now!

Hannah Vaughan‏ @HannahVaughan91: Great bike fitting this morning at @candncycles 😊 can't wait to pick up my Trek Emonda in a few days!

Guy, Planet X Pro Carbon: First ride after the fit I timed myself as usual up a climb I have ridden literally hundreds of times on my daily commute; I have never been so fast.

Rob, 'Whyte Suffolk': Thanks you for fitting session Paul, it has proved very useful and I learnt a lot also.  My commute time was almost immediately down by about 5 mins on average, with less fatigue. My times are steadily improving also as the legs get used to the new position!  So all in all a very good return. Kind regards, Rob  

Bhuvant, Giant Defy: The bike fit simply made a big difference Paul

Stewart, Trek Domane: I was just quicker, I was significantly quicker, by minutes, not seconds!

Simon: Boardman Team Road. Just as you said, I instantly noticed a difference, feeling more power and vastly improved endurance.

Crispin, www.cavespider.co.uk, Specialized Allez. The changes you made did have a direct effect best demonstrated immediately after I had seen you. The hill climb described on Strava as 'Fullers Wood Top section’ takes me normally around 4’40”. After your adjustments I did this in 4’07”, a similar result on a number of other sections on my route. So really pleased, thank you.

Jeremy, Van Nicholas Yukon. Thank you so much for the fitting Paul, very informative and first ride out I felt stronger, more comfortable and far more 'man and machine in perfect harmony'; it was like I was part of the bike and not just sitting on it fighting it! 

Steve, Cervelo TT Bike. You were right, it made a difference; PB in first two time trials!

Neil, Trek Emonda: Just to let you know the bike felt incredible and the fit is very comfortable. Overall I'm thrilled with the purchase. Think I'm going to be spending plenty of time in the saddle from now on! Massive thanks to you and the team, particularly for the fitting, which feels great.

Joanne,: First ride after my Bike Fit a not very fit me did a PB on Box Hill!

All listed below from Enigma Bicycleworks where I worked until June 2016

Mark Jordan Titanium Custom built Triathlon bike designed by Paul Smith. What Paul came up with is, to my mind, a super compromise of TT suited specifications, pleasing aesthetics and satisfying customer focused design.... This is an experience that I will remember for a long time.  I hope that I will be able to do justice to what is produced for me. (Mark wrote a detailed account of his visit that maybe of interest Click for the full review) 

Neil: Bike great - 50 miles ridden, stem exactly right, higher saddle a revelation... Two Strava KoMs in the last 10 days...Neil (Click the following link for an account by Neil for Cycletechreview.com.)

Steve: I have had my first real ride yesterday evening with the CTC and the changes you made to the geometry on my Cannondale became apparent. I was noticeably much faster and even the hill climbing seemed easier. Also I think as I become more used to the different riding position there will be more performance to come. The only downside is that I may be banished to the fast group as 22 mph plus on the flat with no drafting is a bit above the moderate group pace. Edit:I have now done longer distances including a 98 mile ride with some fairly stiff gradients and the new set up worked fine for that especially as I am now getting more used to it.

Andy: You were absolutely right about the extra 30 mm of saddle height on my current bike. A great improvement and I haven't looked back since.Regards, Andy.

Mark: The bike fit was a huge help. I have less strain in my shoulders, and yet I can still get low on the drops and out of the air. You're assessment of needing to move back 20-30mm was spot on. I'm riding on the hoods now, rather than back on the top 'bends' before the hoods.

Nick: Thanks again for yesterday. I had a great ride back. Roads wet but not too bad and the bike is a treat. Comfortable but lively. Must be the combination of that lovely frame and that expert bike fit!

Grigor Wallace 'British Best All Rounder' Bronze Medalist 2013 Via Twitter: Grigor Wallace @velopeak @Smithsrcc @ bike fit he said layback post, I said straight, now changed 2 layback #bikefitterknowsbest

Martin: I went out on my usual club run on Saturday featuring 80 miles and 5500 feet of climbing. You may recall you heightened by saddle by 14mm which was obviously a significant increase. The good news is that I had less back pain than normal and the handling was not altered. If anything I felt more at one with the bike.

Derek: If you recall, when you did the finished set up you raised the saddle height by 2 cm and shortened the stem (I think) to 110cms. I now know that you were definitely right on both measures. The saddle height seems to have cleared some knee and hip problems that I was getting.